Responsible Gaming

Fairplay encourages eligible users to maintain a safe, balanced, and controlled approach to online betting and gaming. Sports markets, cricket betting, IPL events, and casino games should always be treated as paid entertainment, not as a guaranteed source of income.

Responsible gaming means understanding the risks, staying within an affordable budget, monitoring your activity, and knowing when to take a break. Whether you are a new user or have previous experience, you should keep betting separate from essential expenses and everyday responsibilities.

What Responsible Gaming Means

Responsible gaming begins with making informed and realistic decisions. Before using Fairplay, users should understand that outcomes are uncertain and losses are always possible.

Safer habits include:

• Setting a fixed entertainment budget
• Establishing deposit and betting limits
• Monitoring the time spent on the platform
• Taking regular breaks
• Never chasing previous losses
• Avoiding borrowed money
• Not playing while stressed or under the influence
• Reviewing account and transaction history
• Using self-exclusion when additional control is required

Users should stop and reassess their activity if betting begins to affect their finances, work, relationships, health, or daily routine.

Self-Exclusion Support on Fairplay

Self-exclusion is designed for users who want to take an extended break from betting and casino activity. Eligible account holders may contact Fairplay support to ask about the self-exclusion options currently available.

Once a self-exclusion request has been accepted, account access or selected gaming features may be restricted for the chosen period. Depending on the applicable policy, reversing the restriction before the exclusion period ends may not be possible.

Before requesting self-exclusion:

1. Review any remaining account balance.
2. Check the status of pending transactions.
3. Contact verified Fairplay support.
4. Clearly request self-exclusion.
5. Confirm the preferred exclusion period.
6. Follow any identity-verification instructions.
7. Save the support confirmation for your records.

Self-exclusion should be taken seriously and used whenever betting becomes difficult to control.

Personal Limits for Safer Play

Setting personal limits can help users control both spending and time. Where available, limits may be managed through the account settings or requested through customer support.

Useful controls can include:

• Deposit limits: Restrict how much money can be added during a particular period.
• Betting limits: Control the amount used for individual or total bets.
• Loss limits: Establish the maximum affordable loss within a chosen period.
• Session reminders: Receive notifications after spending a certain amount of time online.
• Cooling-off periods: Temporarily restrict account access or gaming activity.
• Self-exclusion: Block access for a longer period when a complete break is required.

Set limits before beginning a session. Increasing a limit immediately after a loss can weaken its purpose and lead to unplanned spending.

Create a Responsible Gaming Budget

A betting budget should contain only money that you can afford to lose without affecting essential needs. Funds reserved for rent, food, education, medical expenses, household bills, debt payments, or savings should never be used.

A practical budget can be created by:

1. Reviewing your monthly income and essential expenses.
2. Choosing a small amount for optional entertainment.
3. Setting daily, weekly, or monthly limits.
4. Recording deposits, bets, withdrawals, and losses.
5. Stopping when the selected limit has been reached.
6. Reviewing your activity regularly.

Never borrow money, sell essential belongings, or use credit intended for important expenses to continue betting.

Avoid Chasing Losses

Chasing losses happens when a person increases their spending or places rushed bets in an attempt to recover money already lost. This behaviour can lead to larger losses and poor decision-making.

If a session does not go as expected:

• Accept the result instead of trying to recover it immediately.
• Stop placing additional bets.
• Sign out of the account.
• Take a cooling-off period.
• Review the activity later with a clear mind.
• Contact support if you need account restrictions.

Each outcome is uncertain, and a previous loss does not make the next bet more likely to win.

Recognising Signs of Harmful Gaming

A betting habit may be becoming harmful when a user:

• Spends more money or time than planned
• Hides activity from family or friends
• Borrows money to continue playing
• Tries repeatedly to recover losses
• Neglects work, studies, sleep, or relationships
• Feels anxious, angry, or restless when not playing
• Uses betting to escape financial or emotional difficulties
• Finds it difficult to stop despite wanting to
• Opens additional accounts after applying restrictions

Experiencing one or more of these signs is a reason to pause. Consider using account limits, requesting self-exclusion, speaking with someone you trust, or seeking help from a qualified support organisation.

Responsible Gaming Help and Support

Users who are concerned about their betting behaviour should seek assistance as early as possible. Fairplay support may provide information about account limits, temporary restrictions, cooling-off periods, and self-exclusion.

Support may also be available for:

• Fairplay login problems
• Account-access restrictions
• Password recovery
• Verification questions
• Transaction enquiries
• Responsible gaming requests
• General account guidance

Use only the support channels listed on the verified Fairplay platform. Never share your password, OTP, UPI PIN, card PIN, or recovery code with anyone claiming to represent customer service.

If betting is affecting your mental health, finances, or personal life, consider contacting an independent counsellor, healthcare professional, or recognised problem-gambling support service.

Preventing Underage Gambling

Fairplay is intended only for users who meet the platform’s minimum-age requirement and the laws applicable in their location. Anyone under the permitted age must not register, access betting markets, or use casino-related services.

Age or identity verification may be required during registration, account review, or withdrawal processing. Users must provide accurate information and must not create an account on behalf of a minor.

Parents and guardians can reduce unauthorised access by:

• Keeping usernames and passwords private
• Not saving login information on shared devices
• Protecting payment applications with a PIN or biometric lock
• Signing out after every session
• Using parental-control software
• Reviewing bank and payment activity
• Keeping identity documents away from minors

Allowing another person to use your account can create security, verification, and eligibility problems.

Protecting Your Fairplay Account

Account security is part of responsible platform use. Users should take reasonable precautions when completing Fairplay login or managing financial information.

Recommended safety practices include:

• Use a strong and unique password.
• Enable two-factor authentication when available.
• Access Fairplay only through a verified website or official app.
• Avoid public or shared devices.
• Never share login credentials.
• Review account and payment history regularly.
• Sign out when a session is complete.
• Report unfamiliar activity immediately.
• Keep your registered phone number and email address updated.
• Ignore messages asking for passwords, OTPs, or payment PINs.

If you believe someone else has accessed your account, change the password immediately and contact verified support.

Fairplay Responsible Gaming Policy

The Fairplay responsible gaming approach is based on user awareness, account control, eligibility, safety, and access to support. Users are encouraged to make informed decisions and use available tools before their activity becomes difficult to manage.

Fairplay promotes responsible participation by encouraging users to:

• Bet only with affordable entertainment funds
• Understand that winning is never guaranteed
• Set spending and time limits in advance
• Take regular breaks
• Avoid emotional or impulsive decisions
• Never chase losses
• Protect account and payment details
• Request restrictions when necessary
• Follow age and location requirements

Online betting laws and eligibility rules can differ between Indian states and other regions. Every user is responsible for checking whether participation is permitted in their location.

Contact Fairplay Support

For assistance with responsible gaming, self-exclusion, account limits, login access, or platform restrictions, contact Fairplay through the verified support options displayed on its official website.

When submitting a request, clearly explain the type of restriction or assistance you need. Keep the support confirmation and any reference number until the matter has been resolved.

Fairplay encourages users to stay informed, maintain control, protect their accounts, and seek help whenever online betting stops feeling like entertainment.